ย 

CUSTOMER CARE

Custom orders are FINAL SALE (NO EXCEPTIONS)

โ€‹

Please understand that we fill orders in the order in which they are received. Also, allow adequate time for your custom order to be completed. In some cases, it could take up to 12 weeks depending on our current lead time and where your order stands in line.

โ€‹

**Please be mindful of the turnaround time as stated in product description and FAQS prior to placing your order. Thank you for your cooperation.

โ€‹

โ€‹

Have any questions or concerns? 

We’re always ready to help!

 

 

Text us at

281-393-7727

or send us an email to:

stylezbysistazinc@gmail.com

Thanks for submitting!

RETURNS

Unfortunately, we are unable to process returns at the moment. We apologize for this inconvenience. If you have received an incorrect or defective item, please send your request to our customer service team, and we’ll get back to you within 24 hours.

FAQ

What is the turnaround time?

โ€‹

 Turnaround time varies on previous work order Que. Typical order processing takes 2-3 business days excluding weekends or holidays. Shipping usually takes 2-3 business days via USPS unless otherwise product is stated Pre - order. Auto emails are in place that let you know your order was received and tells you the next steps. You are not contacted directly to confirm your order was received. Please allow up to 2-6 weeks for completion on all orders during SALES & PEAK time frames. (Holidays & Back 2 school). Business days DO NOT include weekend or holidays. 

โ€‹

***IF YOU HAVE A DEADLINE, YOU MUST INFORM US BEFORE PLACING YOUR ORDER TO ENSURE WE ARE ABLE TO ACCOMMODATE IT!

โ€‹

How do I return an item?

โ€‹

Unfortunately, we are unable to process returns at the moment. We apologize for this inconvenience. If you have received an incorrect or defective item, please send your request to our customer service team, and we’ll get back to you within 24 hours.

โ€‹

Click the customer care tab to submit a support ticket. Make sure our team has worked with you on the issue before you send the package.

โ€‹

How do I place an order?

โ€‹

 All order must be placed directly through website. Browse through items, read product descriptions. Once you're ready add the items to your cart and checkout. A confirmation email will be sent after ordering.

How do I track my order?

 

We generally ship via USPS. Tracking numbers are provided at the time of shipment preparation and automatically emailed to you from website.

โ€‹

How can I contact your couriers?

 

* Your order will be shipped via USPS Priority Mail with insurance. 1-800-275-8777

โ€‹

* Stylez by Sistaz is not responsible for USPS or UPS delivery schedules or time of delivery.

โ€‹

* If shipment is returned, customer will incur additional shipping charges.

โ€‹

* Damages or discrepancies regarding your order must be reported within 48 hours of receipt of shipment.

โ€‹

** we are NOT responsible for any lost or stolen packages**

 

What are your refund options?

 

** There are “NO REFUNDS” of any sort given on  consultation fees or any part of Stylez by Sistaz creations once order has begun!

โ€‹

By submitting your order for a consultation fee and custom order, you are agreeing to the terms and conditions stated above.

โ€‹

Custom orders are FINAL SALE (NO EXCEPTIONS)

 

Please understand that we fill orders in the order in which they are received. Also, allow adequate time for your custom order to be completed. In some cases, it could take up to 12 weeks depending on our current lead time and where your order stands in line.

 

**Please be mindful of the turnaround time as stated above prior to placing your order. Thank you for your cooperation.

โ€‹

ย